How many bookings did your hotels miss last week?
Fifteen quick questions on how your hotels answer the phone, the inbox and the messages. Three minutes, and you get a score out of 100, a breakdown across five areas, and the one change most likely to lift bookings.
Free. Nothing to download. No payment details.
- Area 01The phones
- Area 02Messages & email
- Area 03Direct bookings
- Area 04Your team
- Area 05The group view
Guests book with the first hotel that replies.
Most hotel groups never see how many enquiries they lose in a week, because a missed call or an unanswered message leaves no record. The score puts a number on it.
of UK hospitality businesses report staff shortages, which means fewer hands free to answer.
Source · UKHospitality, 2023of consumers say an immediate answer is very important when they have a question.
Source · HubSpot, 2025Question
Put a name to your score.
Your score and full breakdown appear on screen straight away. We'll email you a short follow-up on what it means for your hotels.