Not a call handler. A booking agent.
Sorino answers instantly, checks live availability and completes bookings day or night.
Hospitality intelligence
The front desk that never clocks off.
Every guest enquiry answered. Every booking opportunity captured. Sorino handles calls, messages, and emails in your hotel's voice, turning enquiries into reservations day and night.
Bring your hotel to life in seconds. Hear Sorino answer real enquiries on your rooms, rates and policies.
- Answers every enquiry in seconds, day or night
- Turns calls into bookings in 30+ languages
- Inbox, WhatsApp, DMs and reviews: nothing slips through
Every guest conversation. Every operational system. Connected.
A real answer on every channel.
Voice, chat, email and social, answered in seconds. Behind them, your booking engine, PMS, CRM, payments, staffing and operations.
Not another chatbot.
Website chat, WhatsApp and messaging channels connected directly to your rooms, rates and inventory.
The inbox, cleared by morning
Guest enquiries, quotes, confirmations and amendments handled automatically and reflected across your systems.
DMs and reviews, never missed
DMs, comments and reviews become part of the same guest journey, with every interaction tracked and connected.
The intelligence behind every answer.
Staffing and operations, connected live. One coordinated system that cuts waste, lifts margins and drives profit.
One place to run the hotel
Fully visible through a live dashboard of operational and financial performance.
Out of hours · Every language
The 2am enquiry that used to go to voicemail
When your team is asleep or busy at the desk, Sorino still picks up, switching to the guest's language and taking the booking anyway.
- Picks up on the first ring, any hour
- Answers in the guest's own language
- Takes the booking before they hang up
- Leaves the details ready for your team by morning
The result: after-hours enquiries booked, in any language, not lost to voicemail.
Hear a sample call
In production today
In their words, not ours.
Real teams trust Sorino with their busiest hours, and tell us what changed once they did.
"Voice and chat run across all 44 venues, each taking its own bookings, and one dashboard shows what's landing across the group."
NightcapMulti-venue bar group
"They answer our calls around the clock and clear the simple questions before they reach us, and the dashboard runs our CRM and campaigns from one place."
Tony's Mobile VetsMobile veterinary care
"Our out-of-hours line is covered completely now, nothing rings out. And we can ask the knowledge base about a project and it drafts the estimate. Real admin, gone."
RocMEPBuilding services & MEP
How it works
Live in weeks, not months.
No code, no drawn-out rollout. Shaped around the systems and standards you already run.
- No code
- Works with your PMS and phones
- Live in 2 to 6 weeks
-
1
An initial chat
We learn your property, your channels and the systems it plugs into.
-
2
We make it yours
Trained on your own documents and tuned to your house voice.
-
3
Switch it on
It answers real guests from day one, with you in control.
-
4
Tune as you grow
We review real conversations together and sharpen it.
The knowledge base
One source of truth behind every answer.
Everything your property knows, in one place, so every channel says the same true thing.
Update it once, everywhere. No retyping the same answer in five places.
-
Rooms and rates
Live availability and real prices, so it never quotes a room you can't give.
-
Policies and FAQs
Check-in, parking, pets, cancellations, answered the same way every time.
-
Local knowledge
The restaurants, walks and bookings your concierge would recommend.
-
Your house voice
Trained on your own words, so it sounds like your hotel, never a call centre.
Four channels, one brain
Every way a guest gets in touch.
One knowledge base picks up every channel, day or night, in the guest's own language.
Voice
The phone and in-room calls. Books rooms, takes requests, fetches a human when it matters.
"Books the last river-view room at 1am, details ready for the desk."
Chat
Website chat and WhatsApp. Answers questions and holds a room while the desk is busy.
"Holds a twin while a guest checks the dates with their partner."
The reservations inbox. Quotes, confirms and amends without anyone typing twice.
"Turns a 6am group enquiry into a quote before the office opens."
Social
Instagram and Facebook DMs. Replies to enquiries, thanks reviewers, posts in your voice.
"Answers a DM about dog-friendly rooms, thanks last night's reviewer."
Why it holds up
Built to earn your front desk's trust.
You stay in control, it speaks in your voice, and a person is always one step away.
You stay in charge
You decide what it handles and what it passes to your team, and you can change it any time.
It sounds like your house
Trained on your own documents and tuned to your house voice, so guests still hear you.
Every action on record
A clear log of every call, message and booking, with a person only ever one step away.
Get started
Answer every guest, on every channel.
Try Sorino on voice and chat for your own hotel. One knowledge base behind every channel, wired into the systems you run. Live in 2 to 6 weeks.
Enter your hotel and hear Sorino answer live, built around your real rooms and rates.
- First month free